Frequently Asked Questions
Shipping
Does Priyuja.com offer Cash On Delivery (COD)?
Yes, COD is available for selected locations/pincodes in India only. COD limit is upto 18000 INR.
The order status is 'Delivered' but not received it. What should I do?
Check with your neighbor/front desk, etc. if someone accepted the
package. Try to contact the courier to cross check if someone has signed the package. If no one accepted delivery email us on info@priyuja.com.
Once you get the tracking details of the shipping we request you to estimate us if the product doesn't delivered within 10-15 days of the
dispatched,So that we can coordinate with our logistics partner.
If there is no update about the delivery we will consider the order has been delivered,hence you cannot apply for the refund.
How to track the order once shipped?
You'll receive an email with the tracking details, you can check on the courier website and track the order with the tracking number.
What is the process for Refund/Replace?
Please follow the below process
- To return an item, send us an email at info@priyuja.com or reach out to us on Whatsapp.
- Share a photo showing the condition of the item with a detailed reason for Refund/Replace.
Our Return team and our fitting experts will get in touch with you accordingly.
A quality check is performed the day we receive the outfit back. If the
outfit passes the quality check, we will issue an exchange or refund on
the same source of the payment.