Cancellation and Refund Policy
What is Priyuja's return policy?
In most cases, our products can be returned or replaced for domestic orders. Certain items, such as those made to order, cannot be returned.
Within 5 days of delivery, you can raise a return/replacement request through an email to support@priyuja.com to request a return and replacement of the product. Returns/replacements are available only for products that are unused, unworn, unwashed, undamaged, with all labels and tags intact, in original packaging, and eligible for return/replacement.
What is the return process?
When you request to return a product, a pick-up is arranged. The item will be picked up by our courier partners within 3-5 business days after your return request has been received. Your refund will be initiated once pickup has been completed.
My order has been placed, can it be canceled?
We accept cancellations within 24 hours of order through My Order section or by writing to support@priyuja.com
If I cancel or return a product, how will I receive my refund?
Prepaid orders will be refunded to the bank account/credit/debit card used for payment. If a refund is requested for a Cash on Delivery order, the customer will be required to provide their bank details/UPI ID.
When will I receive a refund for a cancelled order or returned item?
In case of cancellation, your refund will be processed within 3 business days. If you are returning a product, you will receive a refund after your order has been picked up by our courier and delivered to us.
Is it possible to return part of my order?
Yes, of course. Returns are allowed within 7 days of delivery for products that are eligible for returns. Additionally, please be aware that there are some items cannot be returned or exchanged.
There is a problem with the fit of my garment. What should I do?
Within 5 days of receiving the product, please contact customer service for a size exchange if the product does not fit. There might be a possibility of minor size and fit alterations for orders placed within India. We will do our best to accommodate any size exchange, alterations, as long as they are available. If the size you requested is not available, you will be given the option of returning the product.